Returns and refunds policy

At CalmiPaw we want you to be happy with your purchase. That's why you get a 30-day guarantee from the day you receive your order, and you will never have to send the product back.

If it arrives damaged, defective or doesn't arrive

Email us at CalmiPaw@hotmail.com with your order number and, if you received it, a photo of the product. We'll send you a new one free of charge or refund 100% of the amount, whichever you prefer.

If you're not satisfied

If you change your mind, email us within 30 days of delivery and we'll refund 100% of the amount paid. You don't need to return the product.

This guarantee includes and extends the 14-day right of withdrawal granted by law.

How you get your refund

We refund to the same payment method you used, within 14 days of accepting your request.